As technology continues to advance in the healthcare industry, payers and providers have gained insight on how patients can become more engaged and increase the likelihood of positive outcomes, as well as decreased costs.

A recent study by the CDW Healthcare surveyed 200 patients and 200 providers, and yielded the following results:

Patient-provider Communication

– 63% of patients say they are speaking to providers more frequently
– 59% say they are accessing health information more frequently

These metrics indicate that patient-provider portals are extremely vital in
the claims management process because they  serve as the key point of communication among both parties.

Increased Patient Activity

– 57% of patients say they have become more engaged with their healthcare during the past two years
– 70% of providers have seen a positive change in their patients’ level of engagement
– 58% of providers say they have improved their engagement with patients in the past two years

Provider-communication = Increased Engagement

A shift towards greater patient involvement in the treatment process indicates how providers will need to adapt with technology to create a seamless communication portal.