The Ahshay Platform is a SaaS product that is hosted on DataCare servers. The cloud based system is accessed over the Internet and opened on a web browser. Customers are responsible for user stations, web browsers, Internet connection, and any additional services or hardware to access the system. For further information regarding how we operate, handle security, or handle customer data, see DataCare’s commitments to security, availability, confidentiality, and processing integrity here.
Users should report operational failures, incidents, problems, concerns, and complaints with the Support Ticket feature in Ahshay. Self-administering user entities are responsible for managing their own user controls and escalating issues to DataCare in Ahshay. User entities that delegate their ticket support to DataCare will have tickets managed by the DataCare help desk.
Security and highly sensitive type issues, including client confidential or private/personal information, are more urgent and time sensitive and may be alerted to DataCare by whatever means possible, in which DataCare can manage the resolution in a ticket and in an urgent manner. Patients and individuals should submit privacy issues to the organization that they interact with directly, and that organization may interact directly with DataCare.