Here are a few answers from a recent survey:
“Easily navigate through the system” – Director of Operations
“Ahshay continues to work consistently and rarely goes down.” – Risk Management Supervisor
“The reporting” – Medical Services Supervisor
“The GUI; the ability to automate communication; Ease of use;” – Director of Operations
“The ability to capture and track critical time frames, so that no UR timeframes are blown.Ability to run value added internal and client focused reports.” – Director of Nursing
“The Datacare team is wonderful to work with and is always responsive! They continue to improve the software as well as their caliber of staff. Datacare is the best company I have worked with in a capacity of vendor because they truely care about the quality of their product and service! I would recommend Datacare to anyone looking for claims/bill review software.” – Risk Management Supervisor
Of course we did ask what are some things that could be better and it has spurred some activity in making our training videos and reporting better as well as improving the number of clicks to do a few tasks. We believe in continuous improvement and that is why our customers love our system!