The Bill Review or BR process consists of several stages that require close monitoring to ensure repricing and payments meet the state mandated turnaround times. BR Specialists may keep track of when bills come into the system during the KFI or Key-for-Information stage, but the high volume of reviews can make it difficult for them to monitor how long each bill has been in the queue. For this particular reason, DataCare’s Strategic team has implemented Ebill and OCR filters in the Bill Search engine.
In order for a computer system to process bills, they must first be transferred from paper form to raw data elements. The bills are scanned into a PDF format, then indexed and categorized appropriately. During this step of the workflow, the bills go through a process where an OCR engine extracts all of the line information and saves it into the database. When these bills progress through their workflow, they are listed in the same queue as bills that have not been OCR’ed (which is why they can become difficult to track). The OCR filter created by DataCare will label all bills in the queue that have gone through this process, providing an extra layer of visibility for BR specialists.
Similar to OCR bills, DataCare has a filter that allows users to see which bills in the queue are specifically Ebills. This will have a significant impact on the Bill Review workflow given that these types of bills are an industry standard and they have a state mandated turnaround time. Both the OCR and Ebill filters will allow users to better monitor the Bill Review process, reduce payment delays, and ultimately, have a better idea of how far along bills have progressed in their workflow.